Contact
Frequently Asked Questions
Frequently Asked Questions About Our Custom-Made Pet Accessories at Kitty and Puppy.
At Kitty and Puppy, we offer a variety of custom-made pet accessories, including personalized pet jewelry, hand-painted pet portrait framed, personalized pet phone cases, and personalized handmade pet portrait statues. We also offer a range of products for different types of pets, including dogs, cats, rabbits, and more.
Yes, all of our pet accessories are fully customizable. You can choose from a range of designs and materials, and we can add your pet’s name or image to any item. Our team of skilled artisans will work with you to create a one-of-a-kind accessory that perfectly captures your pet’s unique personality.
We want you to be completely satisfied with your purchase, so if for any reason you are not happy with your order, please contact our customer service team within 14 days of receiving your item. We will work with you to either replace or refund your purchase, depending on your preference. Please see our Return Policy page for more details.
All of our pet accessories are custom-made to order. Depending on the item and the level of customization, production times may vary. Most orders are shipped within 2-3 weeks of purchase. You will receive a tracking number as soon as your order has shipped, so you can keep an eye on its progress.
Yes, we take your privacy very seriously at Kitty and Puppy. All transactions on our site are secured with SSL encryption, and we never share your personal information with third parties. You can read more about our Privacy Policy on our website.